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Terms and conditions for website purchases

Pussyfoot Records Terms and Conditions for Purchases Through our Website

This page (together with our [PLEASE LINK TO THE FOLLOWING: Privacy Policyand Website Terms of Use]) tells you information about us and the legal terms and conditions (Terms) on which we sell any of the products (Products) listed on our website Site) to you.

These Terms will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure you understand them, before ordering any Products from our Site. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from our Site.

We amend these Terms from time to time as set out in clause 6(“Our Right To Vary these Terms”). Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time. 


1.1 Our Site operated by Pussyfoot Records Limited ('We'). We are a limited company registered company in England and Wales with company number 11104019 with registered Suite A, 10th Floor, Maple House, High Street, Potters Bar, Herts, United Kingdom, EN6 5BS. Our VAT number is XXX. 

1.2  You can contract us by writing to us at: Callsto this telephone number may be subject to charges from your service provider. We recommend checking with your service provider whether such charges are applicable to you.  

1.3  If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.  When we use the words "writing" or "written" in these terms, this includes emails.


2.1  Your use of our Site is governed by our [LINK: Website Terms of Use]. Please take the time to read these, as they include important terms which apply to you. By using our Site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not use our Site. 


3.1 We only use your personal information in accordance with our [LINK: Privacy Policy]. Please take the time to read our privacy policy, as it includes important terms which apply to you.


4.1 These Terms and any document expressly referred to in them constitute the entire agreement between you and us and supersede and extinguish all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter. 

4.2 You acknowledge that in entering into this Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any document expressly referred to in them.

4.3 You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Contract.


5.1 Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

5.2 Where you have incorrectly submitted an order, please contact us as per clause 1.2.

5.3 After you place an order, you will receive an e-mail from us acknowledging that we have received your order.  However, please note that this does not mean that your order has been accepted.  Our acceptance of your order will take place as described in clause 5.4. 

5.4 We will confirm our acceptance to you by sending you an e-mail that confirms that the Products have been dispatched (Dispatch Confirmation).  The Contract between us will only be formed when we send you the Dispatch Confirmation. 

5.5 If we are unable to supply you with a Product for any reason we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.


6.1 We amend these Terms from time to time. 

6.2 Every time you order Products from us, the Terms in force at the time of your order will apply to the Contract between you and us.

6.3 We may revise these Terms as they apply to your order from time to time, or suspend our supply of Products to you, under the following circumstances:

(a) to deal with technical problems or make minor technical changes;

(b) changes in relevant laws and regulatory requirements; or

(c) updates or other improvements to the Products as requested by you or notified by us to you

(d) if the Products are digital, we may update or require you to update the digital content, provided that the digital content shall always match the description of it that we provided to you before you bought it.

6.4 If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Products or just the Products you have yet to receive. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.


7.1 Please note that Products may vary slightly from the images used on our Site, which are for illustrative purposes only.  Different devices display colours differently, and so the colour of the Products you order may vary slightly from the images you see on the screen, although we have made every effort to ensure that colours display accurately.  

7.2 We will contact you with an estimated delivery date. Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause 19(“Events Outside Our Control”) for our responsibilities when this happens.

7.3 If the Products are goods, we shall deliver them to you as soon as reasonably possible and in any event within 30 days after the day on we accept your order.  Please note that international deliveries outside of the European Economic Community (“EEC”) may take long than 30 days.  

7.4 If the Product is a one-off purchase of digitalcontent, we will make the digitalcontent available for download by you as soon as we accept your order.

7.5 If the Products are ongoing service or a subscription to receive goods or digital content, we will supply the services, goods or digital content to you until either the services are completed or the subscription expires (if applicable or you end the contract by written notice as described in clauses 11, 12 and 14.

7.6 If no one is available at your address to take delivery and the Products cannot be posted through your letterbox, we may leave you a note informing you of how to rearrange delivery or collect the Products from a local depot.

7.7 If after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the Contract in respect of those Products in which case we may deduct reasonable compensation from any monies refunded to you for the net costs we will incur as a result.


8.1 If you order Products from our Site and require delivery to any international delivery destinations offered through our Site, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.  

8.2 You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

8.3 You must comply with all applicable laws and regulations of the country for which the Products are destined or in which they are used.  We will not be liable or responsible if you break any such law.


9.1 The prices of the Products will be as quoted on our Site at the time you submit your order. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However please see clause 9.6 for what happens if we discover an error in the price of Products you have ordered.

9.2 Prices for our Products may change from time to time, but such changes will not affect any order you have already placed.

9.3 The price of a Product will be in British Pound and includes VAT (unless otherwise indicated) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

9.4 These prices are subject to change if the applicable currency exchange rate changes before your order is accepted or the items are subject to markdowns at any time during the selling period.

9.5 The price of a Product does not include any applicable delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order.

9.6 It is always possible that, despite our reasonable efforts, some of the Products on our Site may be incorrectly priced.If the Product's correct price is higher than the price stated on our Site, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. However, if we mistakenly accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may cancel supply of the Product and refund you any sums you have paid.


10.1 You can pay for Products using certain debit or credit cards, PayPal and other payment providers as indicated on our Site from time to time. Please note that you are responsible for paying any currency exchange, or other payment charges.

10.2 Payment for Products and all applicable delivery charges is in advance. We will not dispatch any goods, make available for download, or render any services, until we have received your payment in full.

10.3 When making payment, and/or requesting refunds, for products bought on our Site in bitcoin, or other cryptocurrencies as applicable from time to time, you must not share your private keys with anyone, including us. You are responsible for the safe management of your cryptocurrency wallets and we encourage our customers to take all reasonable precautions to ensure the security relating to the same. 


11.1 Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

(a)      If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the Product repaired or replaced or to get some or all of your money back), see clause 14;

(b)      If you have just changed your mind about the Product, see clause 12. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods.

11.2 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most Products bought online you have a legal right to change your mind within 14 days and receive a refund.  These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these Terms. 

11.3 How long do I have to change my mind? How long you have depends on what you have ordered and how it is delivered:

(a)  If you have bought services, you have 14 days after the day we email you to confirm we accept your order. However, once we have completed those services you cannot change your mind, even if the cool-off period is still running. If you cancel after we have started the services, you must pay us for the services provided up until the time you tell us that you have changed your mind.

(b) If you have bought goods, you have 14 days after the day you (or someone you nominate) receives the goods, unless:

(i) Your goods are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receive the last delivery to change your mind about the goods.

11.4 When you don’t have the right to change your mind. You may not have a right to change your mind in respect of: 

(a) Digital Products after you have started to download or stream these, for example, once you have begun to download a sample pack, it is not refundable. We reserve the right not to issue a refund for products which cannot be used by you due to hardware or software limitations/compatibility, or due to insufficient knowledge/know-how. You will bear the responsibility to have knowledge required to use the product; 

(b) Services, once these have been completed, even if the cancellation period is still running; 

(c) Products which are goods and have been sealed for health protection or hygiene purposes, once these have been unsealed after you receive them; and 

(d) Any Products which become mixed inseparably with other items after their delivery.


12.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:  

(a) Email. Email us at provide your name, home address, details of the order and, where available, your phone number and email address. 

(b) Online. Complete the [form INSERT LINK TO ONLINE CANCELATION FORM]on our website.

(c) By post. Print off the [form INSERT LINK TO PRINTABLE FORM]and post it to us at the address on the form.  Or simply write to us at that address, including details of what you bought, when you ordered or received it and your name and address. 

12.2 Returning Products after ending the contract. If you end the contract for any reason after Products have been dispatched to you or you have received them, you must return them to us.   You must post the Products back to us at [ADDRESS] .  

12.3 If you are exercising your right to change your mind you must send off the Products within 14 days of telling us you wish to end the contract. You will be responsible for the cost or returning the Products.

12.4  Condition of Products. If you are exercising your right to change your mind you must return the Products in the condition in which they were received by you and , where possible, in the same box. If the box used for shipment is unusable then the customer you should the Products in a similar sturdy box. If you require any further information regarding suitable packaging for returning Products please contact us. Products must be returned with their tags attached and free from defects and odours. 

12.5 When we will pay the costs of return. We will pay the costs of return:

(a) if the Products are faulty or misdescribed;

(b) if you are ending the contract because we have told you of an upcoming change to the Product or these terms, an error in pricing, a substantial delay in delivery or failure to deliver due to events outside our control.

In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return. 

12.6 How we will refund you.  We will refund you the price you paid for the Products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

12.7 Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind: 

(a) We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount. 

(b) The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a Product within 3-5 days at one cost but you choose to have the Product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

(c) If Products are not returned in the condition required under clause 12.4, we may reduce your refund.

12.8 When your refund will be made. We will make any refunds due to you as soon as reasonably possible. If you are exercising your right to change your mind then your refund will be made within 14 days from the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us. In the event that we have sent goods to you and you have cancelled your order, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent the goods back, whichever is the earliest. If we do not receive the goods back, we may arrange to have them collected from you at your cost.


13.1 We may end the contract if you break it. We may end the contract for a Product at any time by writing to you if:

(a) you do not make any payment to us when it is due; or

(b) you do not, within a reasonable time, allow us to deliver the Products to you.

13.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 13.1we will refund any money you have paid in advance for Products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

13.3 We may withdraw the Product. We may write to you to let you know that we are going to stop providing the Product. We will let you know at least 7 days in advance of our stopping the supply of the Product and will refund any sums you have paid in advance for Products which will not be provided.


14.1 How to tell us about problems. If you have any questions or complaints about the Product, please contact us. You can contact us via the details provided in clause 1.2 of these Terms. 

14.2 Summary of your legal rights as consumer. We are under a legal duty to supply Products that are in conformity with this contract. Nothing in these terms will affect your legal rights.  

(a) This is a summary of your key legal rights if you are using Products as a consumer. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website or call 03454 04 05 06.

(b) If your Product is goods, for example merchandise, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of you product your legal rights entitle you to the following: 

(i) Up to 30 days: if your goods are faulty, then you can get an immediate refund.

(ii) Up to 6 months: if your goods can’t be repaired or replaced, then you’re entitled to a full refund, in cases.

(iii) Up to 6 years: if you goods do not last a reasonable length of time you may be entitled to some money back. See also clauses 12 and 14.1.

(c) For Products which are digital content, for example audio samples the Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality:

(i) if your digital content is faulty, you're entitled to a repair or a replacement.

(ii) if the fault can't be fixed, or if it hasn't been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back 

(iii) if you can show the fault has damaged your device and we haven't used reasonable care and skill, you may be entitled to a repair or compensation. See also clauses 12 and 14.1.

(d) If your Product is Services, for example, a subscription service to music content, the Consumer Rights Act 2015 says: 

(i) You can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it. 

(ii) If you haven’t agreed a price beforehand, what you’re asked to pay must be reasonable. 

(iii) If you haven’t agreed a time beforehand, it must be carried out within a reasonable time. See also clause 12.

14.3 Your obligation to return rejected Products. If you wish to exercise your legal rights to reject Products you must post them back to us. We will pay the costs of postage. Please email us via the details provided in clause 1.2 of these Terms to request a return label. 


15.1 Our online shop sells products to end customers only. Music dealers, distributors, wholesalers and any other businesses purchasing products in our Site’s online shop with intent to resell them may be refused access and sale of Products. We may discontinue our offers on free products at any time and without notice.

15.2 Coupon codes cannot be used on sale items


16.1 Unless otherwise state, we or our licensors own the Intellectual Property Rights in the Site and material on the Site. Subject to the Licence below, all our intellectual property rights are reserved. 


17.1 All digital Products are licensed to you, and not sold. You may view, download for selected products for demo / trial or for caching purposes only, and print pages from the website, provided that:

(a) you must not republish material from this website (including republication on another website), or reproduce or store material from this website in any public or private electronic retrieval system;

(b) you must not reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit our website or material on our website for a commercial purpose, without our express written consent;

(c) you must not edit or otherwise modify any material on the website.

17.2 The Site contains information, advice, text, and other materials that are provided for your convenience and enjoyment. You should be aware that the information might contain errors, omissions, inaccuracies, or outdated information. We make no representations or warranties as to the completeness, accuracy, adequacy, currency, or reliability of any information and shall not be liable for any lack of the foregoing. Descriptions of, or references to, Products within this Site does not imply endorsement of that product.


18.1 We do not guarantee that our Site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal. You are also responsible for ensuring that all persons who access our Site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

18.2 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this Contract or our failing to use reasonable care and skill. We are not responsible for failure to meet any of our obligations under the Terms where such failure is due to events beyond our reasonable control.

18.3 Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both we and you knew it might happen.

18.4 We are not responsible for losses not caused by our breach or negligence, indirect losses which are caused by the main loss or damage and which are not reasonably foreseeable by you and us (for example, loss of profits or loss of opportunity). 

18.5 We do not exclude or limit in any way our liability to you where it would be unlawful to do so.This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Products including the right to receive Products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care; and for defective Products under the Consumer Protection Act 1987.

18.6 If defective digital content which we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation. However, we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

18.7 We are not liable for business losses.We only supply the Products for domestic and private use. If you use the Products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

18.8 Subject to clauses 18.1 to 18.3, our total liability to you in respect of all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Products.


19.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 19.2. 

19.2 An Event Outside Our Controlmeans any act or event beyond our reasonable control, including without limitation, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

19.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

(a) we will contact you as soon as reasonably possible to notify you; and

(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our supply of Products to you, we will arrange a new supply date with you after the Event Outside Our Control is over. 

19.4 You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will refund the price you have paid, including any delivery charges.


20.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. 

20.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing. 

20.3 This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise. 

20.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

20.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you. 

20.6 A Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales. 

20.7 Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to consider an alternative dispute resolution provider.  

20.8 We both agree that the courts of England and Wales shall have jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).  If you live in Scotland or Northern Ireland you may also bring legal proceedings in respect of the Products in your local courts.

20.9 Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to consider an alternative dispute resolution provider.  In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolutionplatform.



The full name of our company is Pussyfoot Records Limited and our address is:

Suite A, 10th Floor, Maple House, High Street, Potters Bar, Herts, United Kingdom, EN6 5BS. 


Correspondence/ Office address: 23 Coventry Street, Brighton BN1 5PP